Free Delivery Information
We offer free delivery on all of our products, to the UK mainland. Carriage is Free if the item is not returned.
UK Highlands (inc postcodes AB, DD, FK, IV, KW, KY, PA, PH)
There may be a surplus charge for delivery to these areas. please phone 01236 614797 (Mon to Thurs 9am to 5pm or Friday 9am to 4pm) for a quote and clarification.
We unfortunately cannot deliver to the Islands of the UK (including the Isle of Skye) however if you are able to arrange your own courier to transport the products from the mainland then delivery could be made to them, please phone 01236 614797 (Mon to Thurs 9am to 5pm or Friday 9am to 4pm) for a quote and clarification.
Northern Ireland and Eire
Please note presently Dorel Furniture do not offer delivery of their products to Northern Ireland and Eirie.
There may be a surplus charge for delivery on other products to these areas. Please phone 01236 614797 (Mon to Thurs 9am to 5pm or Friday 9am to 4pm) or email us on email@example.com for a quote and clarification.
121 Furniture Group (Covid-19) Statement
In response to the latest measures put in place by the UK government on Monday 23 March 2020, we want to assure you that although our 121 Furniture Group are now all working remotely to ensure we are taking every measure to put the safety of them and their families first, our full customer service is operating as normal.
Our suppliers have implemented strict Social distancing measures within the warehousing and order picking.
Please note that all orders will be delivered to the front door only. On arrival the Delivery team will knock the door or ring the customer to alert them they have arrived and with notification that the goods will be left at the door, photographs will be taken of the delivery and the driver will sign paperwork as poof of delivery.
Any customers that are not comfortable with a “to the front door delivery” we will look to rearrange delivery at a more convenient time.
We're monitoring the situation closely and will continue to follow official advice from the government, the WHO and the NHS, and we are prepared to continue to take the necessary actions to ensure the safety of our customers, staff and the wider community.We wish you all good health, stay safe and please don’t hesitate to get in touch if you have any queries.
Delivery Lead Times
Indicative delivery times per brand would be:-
|Brand Name||Delivery Lead Times||Last Order Date for Pre-Christmas Delivery|
|Baumhaus||8-10 working days||16th December|
|Dorel||1-5 working days||18th December|
|Julian Bowen||5-15 working days||16th December|
|Maze Rattan||5-7 working days||30th November|
|Shankar||1-3 working days||14th December|
|Welcome Furniture||4-6 weeks||16th November|
The Delivery Lead times listed above are subject to the item(s) being in stock and may also be affected by any bank holiday closures.
Delivery Agents - Our third party agents/couriers are employed to deliver on pre-arranged delivery dates however 121 cannot be held liable for any unforeseen circumstances where the courier is delayed or on fact a delivery has to be cancelled. Off course this happens very rarely and we do employ the leading couriers to assist us in our distribution but sometimes there can be unforeseen circumstances as we are sure you will understand. If we are made aware of any issues rest assured we would contact you immediately to rearrange the delivery.
If a delivery fails with no one in the courier may try and leave it with a neighbour or leave a card for your contact. They will try again to deliver however please note failed deliveries after 3 attempts are then returned to the warehouse with a charge applied to them.